Deliveries and returns

Preparation and delivery times

Orders are prepared and shipped within 24 to 48 business hours.

Once shipped, delivery generally takes 2 to 4 business days, depending on the selected carrier.

The times indicated are given for information only and may vary depending on transport conditions. Veegreen cannot be held responsible for a delay attributable to the carrier. Shipping costs therefore cannot be refunded and an order cannot be cancelled for this reason.

Orders placed on weekends or public holidays are prepared on the next business day.

My tracking is not updating

After shipping, tracking may take several hours to be updated.

If tracking seems stuck, the parcel may simply be in transit between two logistics hubs. We recommend waiting 24 to 48 hours before contacting us if no update appears.

Modifying or cancelling an order

An order can no longer be modified once it has been confirmed.

It can only be cancelled as long as its preparation has not started. Once the order is being prepared, it will be shipped and can no longer be cancelled.

My parcel was returned to the sender

If your parcel was returned to us, first check that the address entered when you placed your order is correct, then contact our customer service.

In the event of a return due to a parcel not collected within the deadline, re-shipping fees may be requested.

I have not received my parcel

If tracking indicates that your parcel has been delivered, please wait until the end of the day. It sometimes happens that the carrier validates the delivery before the actual drop-off.

Also be sure to check with your neighbours, your building concierge or your post office.

If you still cannot find your parcel, contact us: we will review your case and find the most suitable solution.

For certain products offered in limited edition or in small quantities, a replacement cannot, however, be guaranteed depending on availability.